Customer Service Advisor - Barking

Job Title: Customer Service Advisor

Location: Barking

Hours: Monday To Friday, 9:30am-6:00pm. 2-week rolling shift pattern, including every other Sunday working

Salary: £12.50 per hour

Responsibilities:

• Providing administrative support in assisting customers when handling and responding to enquiries, emails, and telephone calls in a timely and professional manner
• Managing product availability, co-ordinating with the warehouse for stock levels, ensuring accurate communication to customers
• Maintaining accurate customer records on databases and spread sheets including tracking preferences, order history, invoices and contact information.
• Generating sales reports, analysing sales data, and preparing sales forecasts to inform decision making.
• Providing day to day general administrative support to other departments within the operation. Including filing organising of documents.

Requirements:

• GCSEs including English and Mathematics with grade C or Level 4 or above in both.
• Experience in a Customer service setting.
• Experience using Microsoft office including excel and CRM systems.
• Previous or similar experience within an Office or similar environment.
• Previous experience data entry and reporting.
• Professional manner and good verbal communication skills
• Ability to prioritise, multi-task and meet deadlines.

Job Types: Full-time, Temporary contract