Customer Service Advisor Collections

Your new company

Hays is delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles and provider of premium services. Our client demonstrates a commitment to innovation, sustainability and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our clients highly value each and every person; their passion, commitment, uniqueness, and contribution to shaping the future success of their business.

Your new role

As the Collections Advisor, you will be responsible for safeguarding the assets of the business through all areas of collection activity on balances due or outstanding to the company from customers and suppliers.

• Effective monthly management of the accounts assigned to the Advisor which have either fallen into arrears or where the account requires attention to operate effectively.
• To be a designated point of contact for customers assigned to them.
• Ensure timely actions are conducted on customer accounts in arrears, by utilising the Collections workflow system.
• To ensure arrears levels and age profile on accounts assigned remain with the team objectives and action is taken to maintain low levels of debt.
• To treat customers fairly and refer any customer suspected of being vulnerable to recovery or notify management.
• Take responsibility for being a good team player by ensuring team tasks are shared equally, such as phones, statements, and group email.

What you'll need to succeed

• Previous Collections/Recovery experience desirable
• Background in accounting or legal roles with any associated qualifications is desirable but not essential.
• Excellent communication skills via all mediums (Email, Phone - essential)
• Analytical and objective approach to problem-solving.
• Knowledge of DPA, CCA, FCA, TCF & Money Laundering (desirable)
• Strong team ethic.

What you'll get in return

• An hourly rate along with an annual performance related bonus.
• Hybrid working.
• Parking on-site with access to a subsidised restaurant.
• 35 days annual leave (including bank holidays)

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk