Customer Service Advisor / Contact Centre Administrator with experience in a customer service / contact centre / reception environment, strong communication skills with a confident telephone manner and good IT skills, is required for a fast-paced housing service within a well-established company.

SALARY: £27,594 FTE / £19,017 Actual Annual Salary (based on 25.5 hours) + Excellent Benefits

LOCATION: Hybrid working - Must work Wednesdays from the Office in Evesham, Worcestershire, West Midlands, and the remaining time can be from either the office or from home

JOB TYPE: Part-Time, 12 Month Fixed Term Contract

WORKING HOURS: 25.5 hours per week

JOB OVERVIEW

Are you experienced in delivering excellent customer service and need flexibility with your work schedule?

We have a fantastic new job opportunity for a Customer Service Advisor / Contact Centre Administratorwith experience in a customer service / contact centre / reception environment, strong communication skills with a confident telephone manner and good IT skills.

The organisation is looking for a Customer Service Advisor / Contact Centre Administrator to be the friendly face (and voice!) of their housing service - whether greeting visitors in the reception area or helping customers over the phone with their queries and concerns.

As the Customer Service Advisor / Contact Centre Administrator you will be working in a fast-paced, team-focused environment acing as the first point of contact on the telephone and face to face. You will deliver an efficient, courteous, speedy and friendly customer service, providing accurate information and advice to customers on the services on offer, managing site visitors and signing for deliveries.

DUTIES

Your duties as the Customer Service Advisor / Contact Centre Administrator will include:

• Acting as the first point of contact for customers - in person and on the phone - offering helpful, friendly, and informed support

• Handling repair requests, maintenance issues and queries about rent accounts, housing benefits, and more

• Keeping the reception area welcoming, tidy and stocked with up-to-date information

• Diagnosing and logging repairs accurately, coordinating contractors, and making sure the right job gets done at the right time

• Supporting with tasks like pest control requests, rechargeable works, minor aids/adaptations, complaints logging, and social media monitoring

• Helping colleagues across teams to keep things running smoothly and putting the customer at the heart of everything you do

CANDIDATE REQUIREMENTS

• Experience in a customer service / contact centre / reception environment - ideally in housing or a similar sector

• A confident phone manner and strong communication skills

• The ability to stay calm under pressure and juggle a variety of tasks

• Good IT skills

• An eye for detail

BENEFITS

• Flexible working
• Holiday buying and selling scheme
• A day’s paid leave for your birthday or annual celebration
• 2 days paid leave to help with a house move once you have completed your probationary period
• Life assurance
• Health cash plan, which includes a range of treatments including dental treatment, physiotherapy, consultation, and 24-hour free confidential helpline
• Company contribution to mindfulness and fitness e.g. discounted gym membership, fitness classes or mindfulness apps
• Online discount with a number of retail shops, supermarkets, cinema, insurance, and holidays
• Funded training and sponsored qualifications
• 2 days paid volunteering leave per year

APPLY TODAY…

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-C13343

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