Customer Service Advisor - Network

Network Advisor

REDHILL

£25,500

As a Network Advisor, you will play a vital role in maintaining our commitment to exceptional customer service. Working in the Operations Customer Care Team, you will be involved in collaborating with colleagues across the organization and delivering high-quality service through various channels.

Compensation and Benefits:

• Excellent pay rate: up to £25,500 per annum dependant on experience
• Group personal pension plan with up to 10% employer contribution
• Life assurance.
• Financial education, savings, and loans support
• Cycle to Work Scheme
• Generous annual leave: 25 days per year
• Simply Health healthcare cashback scheme and access to Surgical Choices
• Service and MOT discounts at our on-site garage
• "Give a Day" initiative: One paid day per year to volunteer in the community

Responsibilities include:

• Reporting into a Team Leader and subsequent Team Manager, the Network Advisor is responsible for maintaining our customer centric service offering by:
• Providing a first-class service to our customers by resolving all possible enquiries first time.
• Working collaboratively with colleagues across the business at all levels to ensure our service operates successfully for our customers.
• Delivering high quality performance via all channels; telephone, email, live chat etc.
• Always providing the highest standard of service and communications to our customers to ensure our customers are provided with the service they deserve, upholding our values of Service, Integrity, Collaboration, Commitment, Compassion and Innovation
• To provide customer service relating to Network Operation related queries. This will involve working in several specialist areas, for example, non-household (retail) or household customers, developers, customer water supply issues, planning and scheduling, conveyancing and stakeholders such as the fire brigade.

This position is based in an office contact-centre environment, and employees will work on a shift pattern within operational opening hours.

You will have

• Minimum grade C in GCSE Mathematics and English Language, or equivalent.

• Contact Centre and operational awareness of systems, processes, and procedures.
• Knowledge of customer services and customer support activities within a Water or Utility background, including debt collection processes and procedures.

• Customer service experience in any form.

• Strong listening, written, and verbal communication skills.
• Strong prioritization skills and the ability to manage your workload.
• Ability to make effective decisions within established procedures.

• Passion for succession and mentoring others.

• E-literacy and competency in using a PC and associated networks and systems, including Microsoft Word, Excel, and Outlook.

SES Water is a local water company dedicated to providing high-quality water and exceptional service to our customers. With a rich history of serving the communities in the Southeast of England, we are committed to delivering a reliable and sustainable water supply, ensuring that our customers have access to safe and clean water every day.

We pride ourselves on our unwavering commitment to delivering excellence, integrity, and collaboration in all that we do. Our dedicated team works tirelessly to ensure that the water we provide is not just a vital resource but a symbol of trust, reliability, and care.

Join us in our journey to make a positive impact on the lives of those we serve and the environment we cherish. Together, we are shaping a sustainable future, one drop at a time.

At SES Water, we celebrate the diverse perspectives and experiences of our colleagues, recognizing that our differences make us a stronger team.

We encourage candidates to bring their authentic selves to work and share their lived experiences, helping us better serve our communities now and in the future. If you require any support during the recruitment process, please contact us.