Customer Service Advisor - Repayments

A fantastic opportunity has arisen for a Customer Service Advisor (Repayments) for a fast-paced role within a well-established company!

My client is looking for someone who has telephone customer service experience from an arrears or payment planning background.

Full time, Permanent

Start date – Monday 5th August

Monday – Friday

9:00 - 17:30

£22-24,500 DOE
FULLY REMOTE

Fantastic company benefits

You must be available for the following training:

You will need to be available for training:

• Phase 1 - 5th - 12th August
• Phase 2 - 2nd - 10th September 

My client is looking for the following:

- Payment planning background

- Experience in dealing with arrears

- Demonstrates empathy

- Good written and verbal communication skills

If successful your offer of employment will be subject to references, DBS check, credit check and will need to hold valid right to work documents.

You will be answering incoming calls and duties will include:

- Working out payment plans for customers

- Providing advice to customers

- Transferring calls to the relevant department

- Complaints handling

- Answering any customer queries

- Providing calculations such as remaining balance

You will need a suitable working environment at home, the company will provide a working from home kit including laptop/headset etc. You just need a decent internet speed.

In return you will receive:

- Fully remote position – no commuting to the office!

- All IT equipment supplied

- Company bonus scheme - 7.5%

- Starting Annual leave of 25 Days, increasing over service

- Competitive pensions scheme

- Private medical insurance – (salary sacrifice scheme)

- Life Assurance from day one

- Subsidised gym membership

 - Staff incentives and awards

- Excellent Employee Assistance Programme
And more!

If this role is suitable for you and you meet the above essential criteria, please click on the apply now button below!

If successfully shortlisted, you will receive a call from one of our consultants. We are unable to respond to all applicants and if you do not hear from a consultant within 10 days then unfortunately on this occasion you have not been shortlisted.