Role Purpose:

Join our dynamic customer experience team where you'll serve as the vital connection between our clients and their customers. As a Customer Service Advisor, you'll provide exceptional support through multiple channels while making a meaningful difference in customers' daily experiences with our brand partners.

Role Responsibilities:

• Build meaningful relationships with customers by delivering personalized support via phone and webchat.
• Become a product expert to confidently resolve enquiries and enhance customer satisfaction.
• Efficiently manage appointment scheduling and administrative processes using various online calendars.
• Document all communication according to Standard Operating Procedures with attention to detail.
• Identify opportunities to improve customer experience and contribute to continuous improvement.

Experience / Skills Required:

• Previous customer service experience in an inbound contact centre is essential.
• Excellent communication skills across multiple channels (phone, email, webchat).
• Basic technical proficiency with customer service platforms.
• Ability to adapt to changing priorities in a fast-paced environment.
• Strong attention to detail and commitment to accuracy.
• Ability to work both independently and collaboratively within a small team, and with the wider business.

Desirable Experience / Skills:

• Experience handling multiple client accounts or products.
• Knowledge of CRM systems or appointment scheduling software.
• Problem-solving experience in customer-facing roles.
• Demonstrated ability to remain calm under pressure.

About Us:

Cymphony is a 24/7 customer support partner for our clients. Founded on the belief that every call, chat, and enquiry is an opportunity to grow your business, we ensure our clients never miss a moment that matters, day or night.

We blend empathetic, human-led interactions with advanced communications technology to give our clients the freedom to focus on growing their businesses, knowing no opportunity goes unanswered. Our UK-based team integrates directly into our clients' operations, reflecting their unique brand voice in each conversation.

From Telephone Answering and Managed Webchat to Appointment Booking, Virtual Personal Assistant services, and Outsourced Customer Support, we adapt to businesses of all shapes and sizes. The result? Enhanced customer satisfaction, a more efficient workflow, and peace of mind - knowing every lead is in expert hands.

Growth and Development:

We're committed to your professional growth. Starting as a Customer Service Advisor opens doors to advancement opportunities including Team Leader, Specialist roles, or pathways into other departments based on your interests and strengths. We provide ongoing training and mentorship to help you develop the skills needed to advance your career.

Why work for Cymphony?

• Be part of a team built on trust, care, teamwork and simplicity.
• Flexibility to enable you to work from home.
• We are a growing business with opportunities to develop your long-term career goals.
• Competitive salary and benefits.
• Please note, this is a part time role, working between 0800 and 2200 Saturdays and Sundays.