Customer Service Advisor

My client is a leading Global Service Provider based in Sheffield. They are experts in their field, with prestigious offices, hybrid working policy, and lots of opportunities to build a rewarding career with them.

They are looking to recruit 8 Customer Advisors in Payroll to join their Operations team. These roles would suite graduates from a financial background or candidates who are looking to move away from a call centre environment. This could be a great career move for the right candidates.

The role will involve providing payroll support to customers via all channels including email, phone, webchat. Building a strong rapport with customers, helping them with their payroll queries. You do not need to be a payroll expert as full training will be given - all we need is enthusiastic, tech savvy, numerical candidates who put the customer first and understand the importance of good customer service.

Key role responsibilities:

• Effectively handle, manage, resolve, and log customer payroll queries received through a range of customer support channels in a timely and professional manner
• Liaise with other internal and external partners to ensure issues are resolved and ensure a smooth resolutions for their customers
• Take ownership, managing, investigating, resolving, and logging customer payroll enquiries
• Work effectively as a team and autonomously
• Be able to communicate effectively and listen to a customer’s specific situation and needs
• Assist other areas of the Operations department when necessary due to demand

Essential Skills & Experience:

• Proven experience in effectively communication with customers, clients or similar
• Strong comprehension skills and attention to detail to ensure customer contacts are read and interpreted correctly
• Collaborative approach and the ability to build internal relationships both within the team and the wider business
• Ability to take initiative, be self-motivating, act proactively
• Working within a multi skilled environment
• Have a very positive work attitude including flexibility and willingness to work
• Initiative and ability to make informed decisions within the remit of their role
• Numeracy/Financial business knowledge - ability to work with numbers.
• IT literacy and demonstrable commitment to continuous improvement of the customer experience