Customer Service Advisor

Internal Sales Executive

Wrexham

£28000

About us:

Our client is one of the UK’s leading brokers of waste management and resource solutions. Our clients aim is simple they want to provide a waste management service that is fantastic value for their customers, whist recycling and reusing the waste collected to deliver a sustainable future for our planet. Due to their continued growth, they are looking to hire an Internal Sales Representative to support the business.

Skills & Qualifications:

• Excellent customer service skills
• Excellent verbal communications and active listening skills
• Strong phone presence and experience dialling multiple calls per day.
• Patience, time management skills and the ability to prioritise tasks.
• Experience working with a CRM system.
• Ability to work independently and as a part of a team.
• Excellent numeracy skills for accurate and speedy calculations of sales prices, discounts, and percentages.

About role:

• To sell services via phone, email, or other online channels.
• Supporting field-based Business Development Managers.
• Upselling products and services
• Researching for new leads
• Developing new sales opportunities using outbound cold emails, cold calls, and lead follow-ups
• Maintaining and improving the database or prospects

Responsibilities:

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
• Understand customer needs and requirements.
• Route qualified opportunities to the appropriate BDM for further development and closure.
• Close sales and achieve targets.
• Maintain and expand a database of prospects within our assigned territories.
• Team with channel partners to build the pipeline and close deals.