Customer Service Advisor

Job Title: Customer Service Advisor

Salary: £24,000 per annum

Location: Wolverhampton

Recardo Group are currently representing a market leading global organisation in the hire of a Customer Service Advisor. You’ll be working at Head Office as part of the client care team resolving complex customer queires.

The successful candidate will be responsible for:

• Handle customer issues, queries and orders on a daily a basis.
• Manage large volumes of inbound calls and emails in a timely manner and in line with business SLAs.
• Liaise with the Operational Teams to ensure a proactive service is delivered
• Provide first point customer resolution.
• Identify and understand customer needs, clarify information and provide solutions or alternatives.
• Build relationships by providing outstanding customer service and improving the customer journey.
• Ensure that all calls and emails are handled professionally, accurately and in an efficient manner.

The successful candidate will:

• Possess experience working as a Customer Service Advisor ideally in an office environment
• Have excellent communication skills with the ability to liaise at all levels
• Be able to use their initiative to resolve complex queries