Customer Service Advisor

• Annual Salary: £24,000 - £24,500
• Location: Kendal, Cumbria
• Job Type: Full-time Permanent

We are on the lookout for a highly motivated and customer-focused individual to join our client's team as a Customer Service Advisor in their Kendal office. This role is ideal for someone who thrives in a fast-paced environment and is dedicated to providing exceptional service to clients, ensuring their inquiries and concerns are addressed with professionalism and empathy.

• Answer and resolve customer queries, respond to phone calls and email requests while maintaining high customer service standards.
• Listen attentively to customers, directing them to the appropriate department or person to address their needs.
• Accurately record and log interactions with customers, update account information, and create reports for management.
• Collaborate with management to maintain best practices for efficient customer communication.
• Stay informed on company policies to address issues such as returns, faulty merchandise, wrong or delayed deliveries.
• Communicate with Management and the team to help improve the customer service culture, response time, and tools to enhance the experience for both customers and staff.

• Previous experience in a customer service role is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and decision-making skills.
• Familiarity with the industry is advantageous.
• Proficient in using CRM systems.
• Ability to multitask and prioritise tasks effectively.
• Strong attention to detail and accuracy in data entry.
• Capable of working independently and as part of a team.

• Competitive salary 
• Company pension scheme
• Free onsite parking