Customer Service Advisor

• Job Type: Fixed term contract of 6 Months 
• Location: Peterborough
• Salary: £24,095

We are seeking a Customer Service Advisor to deliver exceptional customer service. This role involves handling both inbound and outbound calls, efficiently and friendly, ensuring first-time resolution and meeting KPIs and SLAs. The ideal candidate will be a role model within the team, consistently performing against target, maintaining high service standards, and ensuring good customer outcomes from a compliance and regulatory perspective.

• Answer customer queries, make changes to policies, handle payments, raise claims, and support the overall administration of customer policies.
• Maintain up-to-date product knowledge and regulatory learnings to stay informed on business updates, services, and products.
• Provide top-tier customer service with the aim of retaining business and enhancing profitability.
• Keep customers informed on the progress of their requests by coordinating with the Admin Team and issuing appropriate correspondence.
• Identify and implement opportunities for process and customer experience improvements.
• Conduct welcome calls with customers who have taken out a policy through one of our brands.
• Adhere to company policies and procedures.
• Upsell products and services to ensure customers have appropriate life insurance coverage that meets their needs.

• Excellent communication skills and attention to detail.
• Ability to remain calm and polite with unsatisfied customers.
• Skilled in managing and prioritising complex tasks and using multiple systems efficiently in a fast-paced environment.
• Proficient verbal and written skills, including varied communication channels and methods.
• Experience in customer service.
• Familiarity with a policy administration system and knowledge of workflow.
• Good knowledge of Microsoft Office systems, including Word and Excel.

• Competitive salary of £24,095
• 25 Days Holiday plus bank holidays.
• Healthcare, life assurance, and pension contributions.
• Training, team building, and management development programmes.
• Three paid days a year to volunteer at a local charity of your choice.

To apply for the Life Consultant position, please submit your CV.