Customer Service Advisor

An industrious Customer Service Advisor is needed to join a thriving team based in Lancing. The role requires a keen eye for detail, exceptional communication skills, and a passion for excellent customer service.

Client Details

This is an established firm, with a team size of over 1000 employees and has a sterling reputation for its quality products and exceptional customer service.

Description

• Manage customer enquiries and complaints with professionalism and courtesy.
• Contribute to team effort by accomplishing related results as needed.
• Identify customer needs and provide appropriate solutions.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Collaborate with the customer service team to ensure a seamless customer experience.
• Stay updated on new products, services, and policies.

Profile

A successful Customer Service Advisor should have:

• A solid understanding of customer service principles and practices.
• Exceptional communication and interpersonal skills.
• Proficiency in English.
• A proactive attitude and the ability to handle stressful situations.
• Good knowledge of relevant computer applications.

Job Offer

• An estimated salary range of 22,000 - 24,200 GBP per year.
• Opportunity to work with a dedicated and passionate team.
• Comprehensive training and development opportunities.
• A healthy work-life balance in a supportive company culture.