Customer Service Advisor

Job Advertisement: Live Chat Agent

Are you a natural problem-solver with exceptional communication skills? Do you thrive in a fast-paced environment and enjoy providing excellent customer service? Our client, a leading organisation in the customer service industry, is seeking a talented individual to join their team as a Live Chat Agent.

Responsibilities:

• Respond to live chat and email inquiries from customers and clients regarding delivery requests, item faults, and complaints.
• Demonstrate confidence in handling various issues and conducting thorough investigations to resolve problems effectively.
• Provide prompt and accurate information, ensuring customer satisfaction and maintaining a high level of professionalism.

Requirements:

• Excellent written and verbal communication skills, with a keen attention to detail.
• Strong problem-solving abilities and the capacity to remain calm under pressure.
• Ability to work effectively in a shift pattern of 5 over 7 days, from 9 am to 5 pm.
• Must be a team player and able to collaborate effectively with colleagues.

We offer:

• Full training to equip you with the skills and knowledge required for the role.
• A dynamic and supportive working environment.
• Competitive rate and benefits package.

If you thrive in a customer-focused role and are passionate about delivering outstanding service, our client wants to hear from you! Join their team as a Live Chat Agent and become part of a team dedicated to providing exceptional customer experiences.

To apply, please submit your resume and a compelling cover letter highlighting your relevant experience and why you are a perfect fit for this role. Don't miss out on this exciting opportunity! Apply today!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.