Customer Service Advisor
Posted 23 July by
Shorterm Group
Easy Apply
We are collaborating with a valued client to recruit a Customer Service Advisor for their Jeopardy Management team. Initially a temporary position, this role offers the potential for a long-term opportunity based on your performance and ability to meet the role's requirements. You will play a crucial part in managing a contract between our client and a third-party company supplying smart meters across the UK.
Role Overview:
As a Customer Service Advisor, you will ensure the efficient operation of up to 40 metering technicians within a specified region. Your key responsibilities will include monitoring work schedules, ensuring appointments are met on time, and identifying any at-risk appointments.
Key Duties and Responsibilities:
* Ensure all meter technicians sign on at the start of their allocated shifts. Contact
technicians if they do not sign on, and report any issues to the Jeopardy Team Leader.
* Build and maintain strong relationships with metering technicians and team members.
* Verify that all appointments have been logged daily from the technicians' Hand-Held Units
(HHUs).
* Prioritize and manage same-day appointments.
* Capture and update scheduling information in case of HHU failures.
* Redistribute appointments in case of unplanned technician absences, escalating to the
Jeopardy Team Leader if necessary.
Required Skills and Qualifications:
* Excellent communication skills and a professional telephone manner.
* Ability to quickly and effectively learn new systems.
* Strong task prioritization skills and adaptability to unexpected situations.
* Logical thinking and the ability to work under pressure.
Working Hours:
* Department operates Monday to Friday, 7:30 AM - 8:00 PM, and Saturday, 8:00 AM - 5:00 PM.
* You will work an 8-hour shift on a weekly rotational basis, with your schedule provided a
month in advance.
* Opportunity to work from home one day a week, as well as on late shifts or Saturdays.
Join our clients team and contribute to a dynamic and supportive work environment. Apply today!
Role Overview:
As a Customer Service Advisor, you will ensure the efficient operation of up to 40 metering technicians within a specified region. Your key responsibilities will include monitoring work schedules, ensuring appointments are met on time, and identifying any at-risk appointments.
Key Duties and Responsibilities:
* Ensure all meter technicians sign on at the start of their allocated shifts. Contact
technicians if they do not sign on, and report any issues to the Jeopardy Team Leader.
* Build and maintain strong relationships with metering technicians and team members.
* Verify that all appointments have been logged daily from the technicians' Hand-Held Units
(HHUs).
* Prioritize and manage same-day appointments.
* Capture and update scheduling information in case of HHU failures.
* Redistribute appointments in case of unplanned technician absences, escalating to the
Jeopardy Team Leader if necessary.
Required Skills and Qualifications:
* Excellent communication skills and a professional telephone manner.
* Ability to quickly and effectively learn new systems.
* Strong task prioritization skills and adaptability to unexpected situations.
* Logical thinking and the ability to work under pressure.
Working Hours:
* Department operates Monday to Friday, 7:30 AM - 8:00 PM, and Saturday, 8:00 AM - 5:00 PM.
* You will work an 8-hour shift on a weekly rotational basis, with your schedule provided a
month in advance.
* Opportunity to work from home one day a week, as well as on late shifts or Saturdays.
Join our clients team and contribute to a dynamic and supportive work environment. Apply today!
Reference: 53151035
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