Customer Service Advisor

Customer Service Advisor

Hours - Full time

Location - York City Centre

We are looking for a Customer Service Advisor to work for an award winning company in York on a full time, permanent basis within this friendly, energetic & dynamic team.

• Issuing booking confirmations to the customer ensuring all details contained are correct & building relationships with customers.
• Contacting customers and responding to email enquiries to ensure customers have all the information they require.
• Supporting the administration of cancellations, discussing other available options with the customers in order to retain their custom where possible.
• Liaising with external suppliers on behalf of customers as well as resolving overdue payments
• Contacting customer to follow-up and resolve over-due payments of balances or deposits
• Preparing & dispatching customer documentation

The perfect Customer Service Advisor for this role will have a really pleasant and empathetic manner with good listening & communication skills.

You should be able to talk to customers and understand their needs, be patient, tolerant and have a genuine and kind manner. It's also really important that you have excellent written communication skills and can deal with issues and complaints.

In return this company can offer a lovely team atmosphere, a supportive and driven line manager, opportunities to progress within the business and great benefits.

Job type: Permanent, full time, 9-5.30pm Monday to Friday with 1 in every 4 weekends with two days off in the week

Salary: £24.3K

• Minimum of 30 days holiday which includes the normal bank holidays
• Healthcare benefit scheme offering you access to a range of valuable health and wellbeing services including money back schemes.
• Life Assurance
• Death in Service benefit of 4 X your basic salary from commencement of service.
• Group Personal Pension Plan
• Extensive Staff Discounts

Interviews: Immediate

£24,300 (£12.50/hr)

Hours - Full time

Location - York City Centre

customer service/telephone/IT/data entry/retail/hospitality/communication skills/York