Customer Service Advisor

Job Title: Customer Service Advisor

Location: Coventry

Salary: £13,910 per annum    

Job type: Part-time, permanent  (25 hour per week) 

• Working hours: 9am-5pm or 11am-7pm, Monday to Sunday (2 weekly rest days) hours on a 4-weekly rota
• 2 weeks training provided via Teams

Are you passionate about providing exceptional customer service?

Do you possess a passion for the entertainment industry and want to share that knowledge with our customers to ensure they have the best experience possible?

About Us

AT Management (ATM) is an established contact centre which provides Customer Service/Sales solutions for major companies across the UK. SA Comms UK is a sister company of ATM who also partner with major companies to provide contact centre solutions. As a group, we specialise in what we do and at the heart of our business are our people.

About the Role

You will be working as a Customer Service Advisor for our partner who is a market-leading Cinema Operator! This is predominantly a remote based position; however we would like you to be flexible to come into our Coventry Office (CV1 2TE) when required.

In this role you will be the first point of contact for our customers via, chat, email, Facebook messenger and telephone - ensuring our client’s customers have the best cinematic experience possible! You will be dealing with questions, queries and ticket sales, as well as advising customers on recent film releases, upselling premium seating options and the latest deals the cinema has to offer!

Our solution will deliver a truly omni-channel experience for customers and colleagues alike.

Complementing voice calls with email and into chat, social and private messaging.

We are going to make every moment magic for our client’s customers - and for our colleagues that service them!

About You

We are looking for someone who loves great customer service as much as they love the entertainment industry and who wants to make the customers’ experience as incredible as it possibly can be!! Keeping an eye on what’s new in the entertainment world and being social media savvy is key.

You will need to be passionate about delivering exceptional levels of service and the ability to go above and beyond for our customers. You will need exceptional problem-solving skills to ensure we fix our customers problems at first contact with minimal escalation!

You will be a confident individual, with the drive and enthusiasm to ensure daily targets and SLA’s are met! You will need excellent communication skills, both written and verbal. This role is fast paced where no 2 days will be the same so the ability to think on your feet and problem solve are an absolute must!

Key Attributes

• Strong communication skills

• Excellent customer service skills

• The ability to problem solve and multitask effectively

• Digital Savvy

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will also be considered for this role.