Customer Service Advisor

Recruit4staff is proud to be representing their client, a leading waste management company in their search for a Customer Service Advisor to work from their site in Wrexham.

For the successful Customer Service Advisor our client is offering:

• Salary £24,000 - £25,000 per annum
• Monday to Friday 8.30am till 5.00pm
• Permanent position
• Benefits: Free parking, 20 days + Bank Holidays + Pension

The role - Customer Service Advisor :

• Responsible for assisting with invoice enquiries and enquiries via email and phone regarding payments to customer accounts
• Contact customers to inform them of missing payment on their accounts
• Take payments over the phone
• Establish reasons for delayed payment and re-set payment dates with customers
• Ensure excellent customer service during calls and digital interaction with customers to ensure the continuation of business

What our client is looking for in a Customer Service Advisor :

• Previous customer service experience - ESSENTIAL
• Experience working with customer complaints / problem solving - ESSENTIAL
• Good MS Office Literacy - ESSENTIAL
• Confident communicator
• Able to cope under pressure in a call handling environment

Key skills or similar Job titles: Retentions Advisor, Customer Service Advisor, Complaint Hander, Account Manager, Post-Sales Account Manager 

Commutable From: Wrexham, Chester, Denbighshire 

For further information about this and other positions please apply now

This vacancy is being advertised on behalf of Recruit4staff (Wrexham) who are operating as a recruitment agency, agent, agencies, employment agency or employment business.