Customer Service Advisor

Customer Service Advisor
Full Time: 35 hours £12.64 per hour
Temporary ongoing
Location: Birmingham City Centre

The Role:
Join our team as a Customer Service Advisor to assist customers by answering inquiries and resolving issues effectively and promptly.

Main Duties:

• Handle customer requests (account setup, order entry, and queries) with internal coordination.
• Process payments, reconcile banking, and manage credit notes and logs.
• Resolve customer issues, escalating or referring when needed.
• Maintain knowledge of products, services, and systems.
• Identify and refer sales opportunities, informing customers of new products.
• Build and maintain customer relationships to understand their needs.
• Meet KPIs to ensure customer satisfaction and productivity.
• Conduct secure transactions and assist with accurate stock counts.

Are You a MATCH?

• Confident, clear communication skills across all channels.
• Able to prioritize workload and solve problems effectively.
• Capable of staying focused in a busy environment.
• Willing to learn about industry, products, and customer needs.

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.