Rate: £13.49 per hour

Contract: 6 months with permanent opportunity

Location: Derby

Start date: Immediate 

Role Objective: Join our clients Customer Service team where you will play a crucial role in ensuring the efficiency and effectiveness of their customer operations. You will collaborate with external suppliers, managers, operatives, and customers to ensure their operations are timely and accurate.

Key Accountabilities:

• Schedule customer-appointed and proactive work.
• Liaise with customers and other stakeholders to ensure work is completed to the highest quality standards and in compliance with local regulations.
• Keep customers informed about the status of their work requests, explaining the necessary steps to ensure their satisfaction.
• Adhere to service levels that meet customer and company expectations.
• Proactively identify opportunities for process improvements and contribute ideas to local meetings and continuous improvement groups.
• Manage and adjust the workflow dynamically to meet changing priorities and service levels, ensuring both customer and business needs are met.

Experience & Capabilities: 

• To excel in this role, you should have:

• Strong IT skills, particularly with the Microsoft Office suite.
• The ability to work under pressure in a dynamic and evolving environment.
• Excellent communication skills with a proven track record of managing customer expectations.
• The capability to interpret and analyse complex information.
• Experience working to service levels and individual targets.

How to Apply:

• If you meet the qualifications outlined above, we want to hear from you.

Please note: This role is advertised by Morson Talent on behalf of our client. Only shortlisted candidates will be contacted.