Our client is seeking a Customer Service Advisor for an initial 4-month contract until end of August 2025.  However, could be extended for the right candidate.  This role is hybrid when trained and would require a minimum of 2 days a week in the office.  Working 37 hrs a week.

Commitment to Customer Care and Service Excellence:

• Excellent phone manner, ability to handle difficult conversations, and prioritise workload.
• Good IT/digital skills and ability to learn new systems quickly.

Communication & Interpersonal Skills:

• Clear verbal and written communications.
• Team player focused on achieving team and organisational goals.
• Responsive to customer needs.

Key Activities of the Role:

• Act as the first point of contact for all customers using a range of communication methods.
• Use system to raise new issues and schedule.
• Deal with queries relating to services and encourage the use of digital channels.

Common Features Applicable to All Roles:

• Flexibility in out-of-hours working as business needs dictate.
• Keep up to date with sector developments, particularly those applicable to your role.
• Ensure your own health and safety at work and that of your colleagues.
• Promote Equality, Diversity, and Inclusion.
• Undertake any other duties as directed by the line manager, appropriate to your grade.

For more information about the client or the role please do call the Norwich office of Reed and ask for Andrea Makings or Maxine Ettridge

Please also request Andrea or Maxine on Linkedin