About Tap Magician Ltd

We’re a family-run, friendly company based in Burgess Hill, specialising in tap valves. Our team is small but mighty, and we’re passionate about providing the best customer service possible. At Tap Magician, we treat everyone like family, and we’re committed to creating a supportive environment where you can thrive. We’re looking for someone who wants to be part of our journey, grow with us, and build a long-term career with a company that truly values its employees.

The Role

We’re looking for a Customer Service Advisor to join our team and play an important role in ensuring our customers always receive the best service. If you’re someone who enjoys helping people, problem-solving, and working in a supportive, family-oriented environment, we’d love for you to join us.

Key Responsibilities

• Delivering excellent customer care across telephone, email, and live chat (often simultaneously)

• Responding to queries quickly and professionally

• Acting as the main point of contact for customers

• Identifying tap parts with high accuracy - attention to detail is essential to ensure the correct part is provided to customers

• Taking phone orders and accurately entering data

• Solving problems creatively and keeping customers informed

• Learning and maintaining product and service knowledge

• Handling complaints tactfully, both written and verbal

• General admin duties - order processing, data entry

• Collaborating closely with our small, supportive team

What We’re Looking For

• Previous experience in a customer service/admin role (essential)

• Reliable, proactive, and highly organised

• Excellent communication skills - written and verbal

• Strong attention to detail - especially in identifying the correct parts for customer orders

• Excellent memory - there is a large volume of product knowledge to learn and remember

• Good at managing time and prioritising tasks

• Team player with a positive attitude and strong work ethic

• Comfortable using computers and email - willing to learn new systems

• A fast learner who can hit the ground running

Why Join Us?

• Family-run, friendly work environment

• Real variety in your day-to-day role

• Annual bonus to thank you for your hard work

• Opportunity to grow within the business

• Supportive and relaxed team culture

• Onsite parking

Monday - Friday 9am - 5pm