Customer Service Advisor

Cardiff - Office Based

£24,000 - Rising to £28,500 within 6 months,

Position Summary:
The Customer Service Specialist is responsible for providing high-quality support to customers by addressing inquiries, resolving issues, and ensuring customer satisfaction through various communication channels.

Key Responsibilities:
• Respond to customer inquiries via phone, email, and chat.
• Resolve product or service issues efficiently.
• Maintain accurate records of customer interactions.
• Collaborate with internal teams to improve service processes.
• Uphold company policies and ensure a positive customer experience.

Requirements:
• Strong communication and problem-solving skills.
• Ability to handle multiple tasks and prioritize effectively.
• Experience in customer service or related field preferred.
• Proficiency in CRM systems and basic computer skills.
• Empathy and patience in dealing with customers.

Preferred Qualifications:
• Knowledge of the company’s products/services.
• Previous experience in a customer-facing role.