Role: Customer Service Advisor
Location: Keighley
Salary: £26,000pa - plus bonus
Hours: Monday- Friday 8.30am- 5.30pm
About the Role:
We are working with a highly respected and growing organisation based in Keighley, known for their excellent reputation within their sector. Our client is a key player in providing specialised services that help streamline complex business operations for a diverse portfolio of clients and they are now seeking a Customer Service Advisor to join their team.
Focused on quality, efficiency and reliability, the company has built a strong presence in their field and is committed to innovation and continuous improvement. They pride themselves on creating a positive, supportive working environment where employees are valued and empowered to contribute to the company’s success.
If you're seeking an opportunity to grow within a dynamic and evolving business, this could be the perfect next step in your career.
Key Responsibilities of the Customer Service Advisor:
- Act as the primary contact for customer enquiries via phone and email.
- Process, track, modify, and update customer requests efficiently.
- Work closely with other departments to ensure timely issue resolution.
- Provide professional and courteous responses to customer concerns.
- Escalate complex issues to the relevant teams or management as needed.
- Handle emails and support tickets using internal systems.
- Keep accurate records and document all customer interactions.
Skills & Experience required:
- Strong interpersonal and active listening skills, maintaining composure under pressure.
- Excellent problem-solving skills, with the ability to prioritise tasks effectively using initiative.
- Capable of working independently while fostering teamwork.
- Collaborative team player with a flexible and adaptable approach.
- Outstanding written and verbal communication skills.
- Ability to work seamlessly across teams and departments with a proactive mindset.
- Proactive and self-motivated with strong time management abilities.
- IT Skills including: Microsoft Word and Excel.
- Previous customer service experience is beneficial but not essential.
What's on offer:
- £26,000 per annum, plus annual bonus
- Free parking
- Working for a company with great heritage
- Opportunity to work in a fast paced and dynamic team
If you have a passion for delivering fantastic customer service we would love to hear from you, apply today !
Our Guarantee
Thank you for your initial expression of interest in our available vacancy. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the current vacancy. However, we will consider all applications for any available opportunity, present or future, and proactively contact you should we deem there to be a suitable match.
Here at Impression we are committed to supporting the principles of equal opportunities and prohibit discrimination/ harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.