The following job is no longer available:
Customer Service Agent - remote
Customer Service Agent - remote
Customer Service Agent - remote
Posted 13 May by
Candidate Source Ltd
Easy Apply
Ended
Candidates will be required to work 40hrs per week between the operational hours of 8am to 6pm, Monday to Friday. Shifts will be decided in advance.
This is a great opportunity to join the financial services sector, and further your experience in customer services.
As a Customer Service Agent, you will:
- Manage inbound calls to discuss any question or queries they may have relating to their account and updating the system with any notes from the call.
- Having great quality conversations to prevent avoidable events and complaints.
- Spotting potential complex queries / complaints and escalating where required to ensure a fair outcome.
- Provide a clear and efficient response within company guidelines.
- Updating the client database with all key information accurately.
- Working to client and regulatory policies and procedures at all times.
- Good experience working in a customer service role.
- Excellent communication skills, to include fluent English both written and verbal.
- Excellent interpersonal skills and empathy to really connect and make a positive experience on each interaction.
- Numerate, analytical with excellent IT systems orientation including knowledge of Word and Excel.
- Flexible and dedicated with the desire to succeed.
If you are successful and offered an opportunity, we will need to carry out pre-engagement screening, this will usually include a DBS Check, Credit Check, and references from previous employers.
If this sounds like the Customer Service Agent role for you, click apply now.
Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
Reference: 52641492
Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.
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