Customer Service and Warehousing assistant

Posted 8 July by Trinity Resource Solutions
£24,000 - £26,000 per annum
Slough , Berkshire
Permanent, full-time

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Posted by Trinity Resource Solutions
We are looking for a versatile and highly skilled Customer Service and Warehousing assistant join our clients team. This unique role combines responsibilities from customer service, warehousing, and some engineering responsibilities, requiring a candidate who is adept at managing customer interactions, overseeing warehouse operations, and providing 1st line engineering solutions and simple fixes.
 
Key Responsibilities:
 
Customer Service:
  • Respond to customer inquiries via phone, email, and chat promptly and professionally.
  • Provide detailed information about products and services, resolve customer complaints, and ensure customer satisfaction.
  • Process orders, returns, and exchanges accurately and efficiently.
  • Maintain and update customer records and account information.
  • Collaborate with other departments to resolve complex customer issues and improve service quality.
 
Warehousing:
  • Oversee receiving, unloading, counting, and stocking of physical inventory in the warehouse.
  • Ensure orders are processed efficiently and accurately, and prepare orders by processing requests, pulling materials, and packing boxes.
  • Maintain inventory control and ensure proper stock levels.
  • Organize and maintain a clean, safe, and orderly warehouse environment.
  • Operate and maintain warehouse vehicles and equipment, including forklifts and pallet jacks.
 
Engineering:
  • Provide technical support and first line fixes.
  • Responsible for repairs and testing of products.
  • Provide RMA to customers and maintaining RMA record sheet.(Returns Merchandise Authorisation)
  • Monthly report documenting returns, repairs, warranty replacements for possible credit.
 
Qualifications:
  • Qualification in Engineering (Industrial, Mechanical, or related field) preferred but not essential.
  • Proven experience in customer service, warehousing.
  • Proficiency with software.
  • Strong organizational, multitasking, and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Ability to lift or move heavy products and operate warehouse equipment.
  • Familiarity with inventory management systems and CRM software.
 
Benefits:
  • Salary £24-26k
  • Statutory Pension
  • 21 days holiday going up 1 day per year worked to a maximum of 26 days holiday

Reference: 53042028

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