Customer Service Assistant - Saturday shift

Your role will involve providing a face-to-face service, supporting customers with their visa and citizenship applications.
As part of a team, you will enjoy helping people, ensuring each individual receives a professional, efficient and considerate customer experience.

Client Details

Working for the Home Office in Croydon.

Description

• Capture and digitise information as part of a process.
• Act as a first point of contact for customers.
• Manage customer expectations, interact, and always display professionalism.
• Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achieved.
• Manage challenging situations always displaying professionalism Work as part of a team and also work independently managing your time appropriately, working efficiently at all times.

Profile

• Excellent communication and interpersonal skills
• The ability to develop and maintain good working relationships with colleagues.
• Basic IT skills, as appropriate systems training will be provided
• Effective problem-solving skills and be a team player who constantly displays commitment and flexibility.
• Excellent organisational skills with great attention to detail.
• The ability to deliver a high-quality and caring customer service in a professional and timely manner, creating trust and confidence.
• The ability to understand and apply corporate policies and procedures consistently.

Job Offer

• Good rate of pay
• Amazing experience within the home office.