Customer Service Assistant

Job Title: Customer Service Assistant (Mortgages)

Location: Edinburgh City Centre

Contract Type: Temporary

Start Date: 12h August

Working Pattern: Full-time, Monday to Friday, Rotation Shifts of 8am-4pm, 9am-5pm, 9.30am-5.30pm and 10am-6pm

Pay Rate: £12.92 per hour

Office based 5 days per week

About the Opportunity:

We are currently recruiting on behalf of one of the UK's leading brands in banking for a Customer Service role based in Edinburgh City Centre. You will be joining the bank's Homes and Mortgage team to support in delivering the highest level of services to new customers.

You will be the first point of contact for customers making new applications for mortgages by phone and e-mail. You will be supported by a full training programme when you join the organisation, so all we need from you is an ability to learn and a dedication to helping customers and delivering great service.

Our client's focus is to ensure inclusivity and build an organisation that reflects modern society and celebrates diversity in all its forms. With great colleagues and a multitude of career opportunities, you'll find a supportive and inclusive environment where you can thrive.

Key Responsibilities:

• Advising customers on new mortgage applications from various brands and products
• Acting as the first point of contact for all calls regarding new applications
• Providing an excellent level of customer service over the phone and by e-mail
• Collecting all information regarding new applications to advise on affordability
• Ensuring all documentation is collected and updated on the system
• Logging and processing new cases within deadlines

Requirements:

• Able to adapt to new challenges
• Excellent customer service skills
• Ability to work at pace and can successfully deliver against targets.
• Strong communication skills and able to build relationships with customers
• Able to juggle priorities and deliver to deadlines
• Good level of IT literacy

Benefits:

• Location close to public transport links
• Full ten week training programme and ongoing support
• Opportunities for further development and growth within the company
• Free onsite parking
• Flexible benefits to suit your lifestyle, such as discounted shopping, attraction tickets and travel.
• Well-being Support through dedicated Apps and Employee Assistance Programme
• Holiday allowance
• Weekly pay

Apply online today to be considered for this excellent opportunity to join one of the UKs leading banks. Applications will be reviewed and progresed within 48 hours.

We are disability confident and can make reasonable adjustments to our recruitment processes upon request.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.