I have a lovely client in Wokingham who is currently looking to recruit a Customer Service Assistant to join their friendly team and offer first class customer care to their clients

• The main area of responsibility is to answer inbound emails and calls and assist existing and potential customers with all queries they may have.
• Raise paperwork
• Raise courier collections
• Liaise with couriers and customers to provide any additional information that is required to ensure a successful delivery.
• Answering and dealing with e-mail queries.
• Recording of all inbound and outbound calls ensuring that the customer files are updated.
• Liaise with internal colleagues to ensure that customer queries are being dealt with efficiently.

We are looking for candidates with :

• Good computer skills MS Office/Word/Excel.
• Good communication skills, with strong written and oral skills.
• Proven ability of self-management and capability of multi tasking.
• Methodical approach.
• Dynamic and self-motivated
• Ability to work to deadlines and ability to work with limited supervision.

An excellent salary of up to £29,000 is being offered with many benefits including 25 days holiday.