CUSTOMER SERVICE ASSISTANT

Our client is seeking a hard-working and dedicated customer service operative with strong written communication skills and a proven ability to perform well in fast-paced environments. You would be working as a member of the customer care team, addressing a high volume of email enquiries from customers while communicating within the company's high standards and brand. Having experience working in similar environments is crucial, as well as a willingness to come into the office regularly to collaborate with the permanent members of the team
  
CUSTOMER SERVICE ASSISTANT ROLE:

• Providing support in the CRTZ email accounts, offering customers an excellent and consistent experience in line with the company’s expectations
• Resolving product or service issues by clarifying the customer's complaint or queries, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolutions are carried out
• Managing refunds and responding to customer queries when needed, ensuring that customer service standards are maintained
• Actively informing customers of any potential issues, including backorders, issues with delivery and customs when the question arises

  
CUSTOMER SERVICE ASSISTANT ESSENTIALS:

• 6+ months of experience in a customer service role, managing high volumes of emails and complaints
• Experience with Shopify is essential
• Zendesk or Gorgias experience is preferred

If you feel that you fit the above criteria, then please apply today by submitting your CV to us. Please note that due to the high volume of applications that we receive, only successful applicants will be contacted. For information on how we process personal information, please refer to our website: How We Use Your Personal Information.
 
At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.