Customer Service / Client Support Consultants

• Customer Success / Client Support Consultants - Hybrid Client Support Position
• Growing LegalTech PropertyTech / Software Company - Training and on-going Development
• Career Development opportunity with Team Lead and Management scope
• London Office HQ - £25,000 salary + benefits
• Hybrid Working

Our client a global leader in the provision of Conveyancing Support Solutions is currently looking for Customer Success / Customer Support Consultants.

The position will ideally suit candidates with a background in one of the following: Conveyancing, Legal, Paralegal, Property, Helpdesk Support, Claims, Account Management, Customer Services.

Responsibilities:

• Ensuring all queries and complaints received in a timely fashion and within agreed SLA's.
• Provide a first point of contact for resolution of routine internal/external queries relating to plans, addresses, appointment dates etc. as received from clients and other departments.
• Accurately maintain comprehensive records for all queries and complaints handled by the Customer Services Team.
• Assisting with the production of informative data as required by the Account Management and Customer Service Manager
• Make recommendations where needed for process changes and training needs (individual & team) to ensure future service improvements
• Monitor and expedite orders for new clients as needed (utilising the Daily Case Status Reports)
• Generate and complete reports for existing clients Provide support and work closely with the Account Managers
• Competencies Conveyancing or legal experience or Helpdesk or Customer Services or Claims
• Great team player, a passion and desire to make a difference Polite, articulate telephone manner Excellent communication skills
• Willingness to learn and constantly develop technical skills Flexible attitude around learning new software and implementing changes within the process Problem solving, analytical and diagnostic skills.