Customer Service Coordinator

• Location: Watford
• Job Type: Office Based, Mon-Fri, 9am – 5pm
• Salary: £26,000 - £28,000 (STE)

Our client is seeking a proactive and dedicated Customer Service Coordinator to join their Customer Services Department. This role involves managing a wide range of customer service activities, from handling complaints to processing returns and repairs. The ideal candidate will have excellent communication skills and the ability to handle multiple tasks efficiently. This role would suit someone who has a passion for DIY and power tools

Day-to-day of the role:

• Manage customer service complaints and enquiries received via telephone, fax, online, and post.
• Load all UK and Overseas complaints onto the TOPS system, received through various channels including social media.
• Liaise with suppliers and other departments to ensure all issues and complaints are resolved promptly and efficiently.
• Process all stockists returns and returned faulty products daily.
• Arrange collections of faulty products and liaise with the Despatch Department regarding any failed collections.
• Assist in processing worktop jig repairs and stock cleanses upon receipt.
• Support Company Service Agents and the Technical Department with telephone calls, correspondence, online support, social media, and email queries.
• Advise end-users, stockists, and company staff about the correct use and application of our products.
• Assist the Sales Office Team with the processing of sales orders if required.
• Carry out any other reasonable tasks as directed by the line manager.

Required Skills & Qualifications:

• Confidence in interacting with customers.
• Excellent communication skills.
• Good organisational skills, with an ability to prioritise varied tasks and responsibilities.
• Attention to detail.
• Ability to work to deadlines and enjoy interaction with customers by telephone.
• An active team player who positively contributes to team performance and goals.
• Proficiency in Microsoft Word and Excel.
• Full clean driving licence.

To apply for the Customer Service Coordinator position, please submit your CV