CUSTOMER SERVICE CONSULTANT

Customer Service - Motor Claims Handler

?Location - Bournemouth (Hybrid Working)

Salary - £24,100 per annum (increasing to £25,600 within 18 months)

Hours - 37 ½ hours per week, 5 days per week or part time full days available (between Monday - Friday 8.00am - 9.00pm, Saturday - Sunday 9.00am - 5.00pm)

Are you ready to be the reassuring voice our client's customers rely on? Join our client as they grow their team in Bournemouth as a Motor Claims Customer Service Advisor. No prior insurance experience necessary - just bring your eagerness to learn and enthusiasm for customer service.

Our client offers a balanced work-life schedule with a 37 ½ hour week. Shifts are set in advance, allowing you to plan around your personal commitments. After your probationary period, enjoy additional flexibility such as a four-day workweek dependent on Company needs.

Main Responsibilities:

• Guide customers through their policy coverage to ensure they fully understand their benefits.
• Provide a stress-free experience by addressing customer concerns with clarity and empathy.
• Assist in creating new claims and ensure thorough understanding of customer needs.
• Handle enquiries from brokers and partners to ensure continuous progress.
• Ensure accurate processing of claims with comprehensive training provided.
• Manage challenging calls professionally and efficiently.
• Deliver outstanding customer service, prioritising customer satisfaction.
• Identify potential fraud indicators and make informed decisions through effective questioning techniques.
• Maintain consistently high standards in handling calls.

To be successful as a Motor Claims Customer Service Advisor, you need to have the following skills/experience:

• Prior customer service experience preferred but not required; we prioritise attitude and potential.
• Passion for delivering exceptional customer experiences.
• Resilience to handle tough situations with a positive outlook.
• Strong verbal and written communication skills, with an ability to simplify complex concepts.
• Eagerness to learn in a fast-paced environment.
• Team player mindset, thriving in collaborative environments.
• Can-do attitude with a commitment to fostering an inclusive team culture.

In exchange for your hard work and commitment, our client offers the following amazing benefits:

• A competitive pension for which our client will pay twice the amount.
• Generous amount of holidays with the option to buy up to 10 additional days.
• Regular salary reviews
• Discretionary annual bonus based on personal and company performance
• Life assurance of 4 x salary with the option to flex up
• Return to work programme scheme
• Flexible benefits package (private medical insurance, health and dental plans, free life assurance policy, discounted gym membership, cycle to work scheme as well as discounts with a wide range of retailers through our partner Perkz.com).
• Support groups- well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more

So, if you are looking to join a company where you will be rewarded for your hard work, apply today!