CUSTOMER SERVICE CONSULTANT

Customer Service Consultant

Salary: £24,255 per annum (OTE £26,655)

Location: Ringwood, Hampshire

Contract: Full Time, Temp to Perm

Hours: Monday - Friday, 40 paid hours per week

Shifts: A rota is supplied every two weeks with your working hours. Typical working hours for this role are Monday - Friday 7.00am - 3.30pm, and 9.30 am - 6.00 pm. You occasionally may be required to cover weekends when required by the business. The weekend shift will cover the hours between 9.00am-5.30 pm.

Our client, a highly successful outsourcing provider, is looking for a professional and passionate customer service expert to join their team in Ringwood.

As a Contact Centre Consultant, you will be responsible for responding to emails, answering calls, dealing with customer queries on the system.

You will be communicating directly with customers on the phone, by email, social media and live web chat.

The purpose of the job is to provide a fantastic customer experience by always responding quickly and professionally.

In order to be successful in this role, you need to have the following skills:

• Confident with IT systems
• Previous customer service experience
• Excellent telephone manner
• Excellent numeracy and literacy
• Excellent customer service skills
• Good analytical, decision making and problem solving abilities
• Previous call centre/back office experience (desirable)

In return for your hard work and commitment, our client offers fantastic benefits, including:

• Working culture of fun and sociable team environment
• 50% discount with More bus for monthly and quarterly tickets (Easy connections in and around Bournemouth and Salisbury to Ringwood.)
• Pension Scheme
• Eye test vouchers and discounts
• Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally)
• Involvement with local charities and fundraising days
• Campaign specific benefits including discounts, incentives and prizes
• Apprenticeships qualifications and career flight path schemes
• Recognition and reward schemes with Love to Shop Voucher rewards.
• Cycle to work scheme