Customer Service Consultant

Do you have a passion for customer service?

Want to work for one of the top employers in the Harrogate area?

Look no further…

Customer Service Consultant

Location: Wetherby/Harrogate

Job Type: Full Time

Salary: £22,464 - £24,658

Hours: 36 hours/week (Mon-Sat, flexible office hours)

We are seeking a Customer Service Consultant to join our client based at either Wetherby or Harrogate (you can pick your base with occasional travel to the other). This role is ideal for someone who is passionate about delivering exceptional customer service and enjoys engaging in meaningful conversations.

Day to Day of the role:

• Serve as the first point of contact for customers, providing exceptional service and a straightforward experience.
• Proactively engage with customers to understand their needs and discuss the range of products and services on offer.
• Educate customers on products and services across various channels, ensuring they have all the information they need.
• Maintain accurate and up-to-date customer records.
• Offer support to vulnerable customers, ensuring they receive the assistance they need.

Required Skills & Qualifications:

• A passion for delivering exceptional customer service.
• Enjoyment in engaging with customers and building relationships.
• Excellent communication skills and the ability to work well within a team.
• Adaptability and openness to a variety of tasks.
• Commitment to maintaining high service standards.

Benefits:

• An on-target bonus of 8%, around £1,790 annually.
• 25 days of annual leave plus bank holidays, with the potential to increase with service.
• A holiday trading scheme and generous pension contributions.
• Access to wellbeing apps and employee discounts.
• Opportunities for charity involvement with two paid volunteering days each year.

This is an excellent opportunity to work within a friendly and busy team for a great company, so don't hesitate in applying.