Customer Service Consultant
Posted Today by
eFinancialCareers
New
At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.
Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.
The role:
We are looking for an enthusiastic and engaging Customer Service Consultant to join an exciting, busy and dynamic area and help us deliver an industry-leading level of customer service. As part of the Operational team, you will be at the heart of our business and help to drive the overall success of the company.
We have modern office facilities in the centre of Bath. We are currently operating a hybrid approach to home/office working with 3 days in the office and the rest from home. We'll make sure you have all the equipment you need to carry out your role both in the office and outside it.
There is a lot to learn, but we offer great training and coaching to make sure that you're well prepared to support the needs of our customers and financial advisers. Along with this there will be opportunities to learn other skills to help further your career.
Our full-time working hours are 35hrs per week.
Key Knowledge, Skills & Experience:
We think this is the perfect first step to a career in Financial Services. However, any of the following will be an advantage:
What we offer:
Closing Date: 19 August 2024
We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.
The role:
We are looking for an enthusiastic and engaging Customer Service Consultant to join an exciting, busy and dynamic area and help us deliver an industry-leading level of customer service. As part of the Operational team, you will be at the heart of our business and help to drive the overall success of the company.
We have modern office facilities in the centre of Bath. We are currently operating a hybrid approach to home/office working with 3 days in the office and the rest from home. We'll make sure you have all the equipment you need to carry out your role both in the office and outside it.
There is a lot to learn, but we offer great training and coaching to make sure that you're well prepared to support the needs of our customers and financial advisers. Along with this there will be opportunities to learn other skills to help further your career.
Our full-time working hours are 35hrs per week.
Key Knowledge, Skills & Experience:
We think this is the perfect first step to a career in Financial Services. However, any of the following will be an advantage:
- Financial Services experience (not essential), in WRAP or asset/wealth management sector
- Well-organised
- Excellent communication skills and a great phone manner with the ability to build rapport and show empathy
- Proactive in your approach to your work and change within the workplace
- A working knowledge of Microsoft Office, including Teams, Word and Excel
What we offer:
- Generous pension (up to 13% company contribution)
- Eligibility for annual performance bonus (enrolment after first employment)
- 30 days' holiday per year, 32 in Scotland plus bank holidays
- Private medical insurance
- Critical Illness cover (subject to T&C)
Closing Date: 19 August 2024
We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
Reference: 53323107
Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.
Report this jobNot quite what you are looking for? Try these similar searches
Replace a job alert
Replace a job alert
Get Job Alerts straight to your inbox
"Office Assistant jobs in London"
Your Job Alert has been created and your search saved.
'Saved search name'