Customer Service Coordinator/Administrator - HYBRID WORKING

A client based in the Dartford area is recruiting for a Project Administator which involves dealing with clients on telephone along wth various admin duties, job spec below. The ideal candidate will have experience of Excel along with an excellent telephone manner

Contacts suppliers for price, delivery, lead time and technical information.

Create quotes on excel from BDM leads

Populate quotes with digital images of products

Update quotes in line with customer and BDM amendments

Participate in business meetings to support the BDM

Create Operation and Maintenance (O&M) manuals

Create quotes on Bistrack and convert to sales.

Place purchase orders (P/O's) with suppliers, file order confirmations, manage the delivery of the P/O's and answer queries on price.

Maintain record of customer and supplier communications on Bistrack sales order and P/O notepads.

Organise deliveries to customers in line with customer call offs.

Organise and invoice direct deliveries to customers and book in direct delivery P/O's.

Organise exports and raise appropriate commercial documentation.

Manage customer credit and cash accounts in line with company policy, communicating with customers and CPH Sales Ledger.

Report customer service queries in line with company procedure.

Request collections in line with company procedure.

Communicate with customers to promote repeat business.