Customer Service Coordinator

Are you looking for a Customer Service Coordinator job based in Leicestershire?

If so, I have a fast-paced and innovative technology company with in-house Software Development and Application Support Teams, who are looking for a Customer Service Coordinator for an office-based role in Leicestershire.

The successful Customer Service Coordinator will support all internal and external customers, providing full support to the National Service Manager, in maintaining the smooth running of the service team across three business areas, acting as the first point of contact for customers, responding to all enquiries efficiently and professionally.

Main duties for the Customer Service Coordinator based in Leicestershire:

• Answering incoming calls and handling customer inquiries.
• Checking through all engineer's daily work and update on the service log website including escalations, projects, and audits.
• Completing daily checks of remote monitoring systems, raising and allocating calls from those checks.
• Coordinating the fault management system website ensuring it is updated daily for all issues which are outstanding.
• Scheduling all work on the website and organising the engineers work on a daily basis, whilst also ensuring SLA's are met.
• Raising new issues, projects, AMS issues and audits onto the website.
• Managing the projects team resource allocation for all business areas.
• Maintaining the service log website, creating log ins for customers and colleagues.
• Entering new fleet numbers and depots onto the website

APPLY NOW! For this Customer Service Coordinator job based in Leicestershire to: or call Brett Longden on / . Otherwise, we always welcome the opportunity to discuss other Customer Service jobs.