Customer Service Coordinator

Customer Service Coordinator

Location - Rushden

Salary - £22,000 - £25,000 per annum

Hours - 9:00AM - 5:30PM Monday - Thursday, 4PM finish on Fridays!

Do you have previous Customer Service experience?

Do you have previous Coordinator experience?

We are recruiting for on behalf of our client based in Rushden, this is a full-time permanent role. Duties include:

• The purpose of the role is to provide dedicated, knowledgeable and efficient coordination of all activities for the allotted customer accounts (including; Planned Preventative Maintenance visits, Emergency Breakdowns, Remedial Works, Installations and Parts Ordering).
• Liaise with Helpdesk Engineers providing all necessary coordination and support to ensure that jobs are processed efficiently and to the satisfaction of your allotted customers.
• Liaise with the Service Contract Coordinator to ensure all service contract activities are delivered in line with customer expectations.
• Upsell service contract options and features based on enhancing the service level provided to customers.
• Provide first line response to incoming customer calls / correspondence ensuring issues are processed swiftly as per the Department Protean Procedures whilst meeting the agreed quality standards and the needs of the customer.
• Post site visit - ensure all jobs are processed effectively in conjunction with the Helpdesk Engineers, Service Contract Coordinator, Finance Department and Customer in accordance with the agreed standards
• Effectively and constructively participate in scheduling process (managed by Customer Service Manager) to ensure the needs and expectations of all customers are met.
• Coordinator activities in allotted customer areas to ensure work is being carried out in the most efficient and cost effect way for the company whilst providing the required service levels to your customers.
• Maintain relevant Departmental performance measures reports (such as the engineers report issue log) in order to provide a platform for continuous improvement. Also prepare 'on-demand' reports for Department Manager / Customer Service Manager pertaining to site specific measures, issues, customers when required to allow informed decisions to be made.
• Where necessary attend customer meetings at customer sites with Department Manager to review performance and tour the site to better understand the needs of the customer.

Previous experience in Customer Service/ Coordination roles required.

Benefits:

• Annual Bonus Scheme (after 1 year of service)
• Life Assurance
• Early finish on a Friday
• Social events
• Training and development offered

To apply, please send your updated CV to :

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