Customer Service Executive
Customer Service Executive
Location: Pershore
Department:Customer Service
Reports to: Development Manager
About Us:
My client is dedicated to providing exceptional customer experiences. They pride themselves on maintaining high standards and ensuring customers' needs are met with efficiency and care.
Purpose:
To develop and maintain an easy and enjoyable customer experience.
Key Responsibilities:
Customer Service:
- Act as the primary contact for inbound calls, addressing customer requests with a positive and proactive approach.
- Assist customers by answering calls, recording incoming enquiries, and providing support.
- Handle sales order and invoice processing.
- Manage customer support tasks, including handling queries, and processing document and sample requests.
Compliance Support:
- Maintain BRC standards, ensuring all product specification sheets and related documents are current.
- Keep the supplier database updated and ensure supplier self-audits are accurate and up-to-date.
Bookkeeping:
- Perform purchase invoicing and manage customer statements.
- Oversee credit control to ensure smooth financial transactions.
What We Offer:
- A supportive and dynamic work environment.
- Opportunities for professional growth and development.
- Competitive salary
Qualifications:
- Excellent communication and customer service skills.
- Strong organisational abilities and attention to detail.
- Familiarity with BRC standards and bookkeeping is advantageous but not essential
Reference: 52893625
Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.
Report this jobNot quite what you are looking for? Try these similar searches
Replace a job alert
Replace a job alert
Get Job Alerts straight to your inbox
"Office Assistant jobs in London"
Your Job Alert has been created and your search saved.
'Saved search name'