Customer Service Executive

Our client a growing retailer of home and industrial storage solutions based Writtle are looking to recruit a Customer Service Executive to join their small and friendly team.

Due to the location of the client suitable candidates would need to be a car driver and hold a full UK driving licence.

This role will suit a calm and patient individual who has a positive and enthusiastic approach to their work, who thrives off working in a busy environment.

Duties and Responsibilities:

• Ensure a high level of customer service by telephone, live chat and email.
• Advising customers on our range of storage solutions for home and business
• Processing orders over the phone
• Resolving delivery issues and tactfully dealing with occasional complaints
• Replying to enquires via email, live chat and over the phone
• General administrative tasks.
• Continually develop and increase product knowledge.

Skills, Experience and Competencies:

• At least 1-year previous experience working in a customer service environment
• Experience in complaint handling
• High standard of written and spoken English
• Good attention to detail
• Organised
• Able to work on own initiative and as part of a team
• Computer literate

The salary for this position is £25,000 -£26,000 per annum depending on experience. This is an office-based role working full time Monday to Friday.

The client offers free onsite parking to all staff.