Customer Service Executive

At least 2 years of experience working in a customer support / admin role and passionate about providing outstanding customer service.

• Experience of working in an inventory-based business.
• Order processing experience including balancing multiple tasks, deadlines, and customer needs simultaneously.
• Highly organised with excellent attention to detail.
• Excellent interpersonal skills and communicator, with outstanding written and verbal English communication skills.
• Ability to understand customer pain points and a genuine desire to help our customers resolve issues.
• Competent in the use of Excel to create reports and analyse data.
• Self-motivated with a positive can-do attitude and the ability to be flexible in a fast-paced dynamic environment.
• Team player with ability to work well with customers and colleagues at all levels.
• Desire to identify creative ways to improve the customer experience with no hesitation to suggest new, out-of-the box ideas.
• Intermediate level experience with Microsoft Outlook, Word, and PowerPoint.
• SAP experience highly advantageous.
• Logistics and supply chain knowledge with domestic and international shipments will be an advantage.
• English and French or German speaking will be considered a plus.

• 7.30-4.30 Monday to Friday with 1-hour unpaid lunch break per day (40 hours per week)
• 20 days holiday per annum on starting plus 3 days Christmas leave additional plus 8 bank holidays.
• Holiday increases by 1 year from year 4 to year 6 giving maximum of 23 days plus 8 bank holidays plus 3 days Christmas leave.
• Opportunity to benefit from company bonus scheme (max 5% earnings)
• Employee of month award plus annual CEO award
• Contributory stakeholder pension (employee contributes 5%, company 3%)
• 100% office based - no option for hybrid/remote working.