Customer Service Executive

• Annual Salary: £25,000 (reviewed after probation)
• Location: Fareham, PO16
• Job Type: Full-time

We are seeking a Customer Service Executive to join our expanding team. This role is perfect for someone who is determined, tenacious, and professional, with a passion for providing exceptional customer service within the hospitality supply industry. If you are an approachable and adaptable individual with strong interpersonal skills and a proactive self-starter approach, we want to hear from you.

• Support our clients and warehouse team by onboarding new accounts and managing key tasks for new and existing clients.
• Make outbound telephone calls to ensure client satisfaction and handle inbound calls to address any issues.
• Take client orders across various supply areas and ensure the best service from suppliers.
• Update client record files on the CRM system and use our stock and order system to fulfill orders.
• Work within a varied role that offers fresh and exciting challenges daily, requiring exceptional organisation skills and a precision eye for detail.

• Energetic, self-motivated with a desire to make an impact.
• Strong work ethic and ability to thrive in a fast-paced environment.
• Confident, resilient, and capable of self-managing both time and priorities.
• Diligent with a keen eye for detail, including identifying errors.
• Excellent telephone manner and experience in a Customer Care setting.

• 31 days holiday.
• Full-time position with standard working hours from Monday to Friday, 9am to 5pm.
• Part of a longstanding and supportive team.
• Opportunity for salary review after probation period.

To apply for this Customer Service Executive role, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.