Customer Service Executive

POST- are looking to hire an Outbound Customer Service Executive for an incredibly successful tech market-leader.

This is a great opportunity to join a fast-paced, growing team and it will offer the right candidate a change to grow their career with a brilliant business.

This is a hybrid role, where you will work 2 days a week from our client's Newcastle Office with 3 days from home.

Hours are Monday to Friday, 09:00 to 17:00. This isn't a contact centre role, you won't be on a dialler. It's a fun fast-faced environment with a happy, high-performing team.

What you’ll be doing as an Customer Service Executive:

• Progressing applications for prospective customers and ensuring they are completed in a timely manner
• Making and receiving phone calls consistently throughout the day, and sending emails to chase responses to correspondence
• Assessing emails and documents
• Educating customers and assisting them in providing necessary information
• Completing detailed and accurate final reports to make recommendations to our clients based on the information gathered.
• Achieving targets and KPIs relevant to email turnaround time and the number of final reports provided to our clients.

What we need to see from you:

• Excellent verbal communication skills - you will be confident talking on the telephone and in person, be professional and approachable.
• A passion for customer service.
• The ability and drive to work in a fast-paced and changeable environment where you may need to adapt to business developments and customer needs.
• A confident approach to managing varying workloads.
• A good level of written communication skills and the ability to make accurate records.
• Experience of managing your own workload.
• The motivation to achieve personal goals as well as those of the wider team, department and business.
• The ability to demonstrate good judgement and a decisive mindset.
• A willingness to learn, develop and build on feedback.
• The ability to follow defined processes with clear accuracy and attention to detail.
• An enthusiasm to be part of and drive our client's culture

What you’ll get as a Customer Service Executive:

• £24,000 basic salary
• 27 Days Holiday + Bank Holidays
• Private health Insurance
• Excellent Pension Plan
• Life Assurance 4 X Basic Salary
• Paid Maternity, Paternity, Adoption and Fertility Leave
• Travel Loans, Bike to Work Scheme, Rental Deposit Loan
• Charity matching scheme
• Support in your professional development and excellent progression opportunities from Customer Service Executive to the next level

If you are interested in this Customer Service Executive role, please apply ASAP. This vacancy is being advertised by Post Recruitment Ltd. The services advertised by Post Recruitment Ltd are those of an Employment Agency, visit our website for more details.