Customer Service Executive

Our client is seeking a Customer Service Executive with strong communication and problem solving skills, analytical skills, accuracy and the ability to work as part of a team. You will have GCSE Maths & English, grade C or above and a 2nd language is very useful.

The successful candidate will have advanced knowledge of the MS Office suite, Excel in particular and ideally a knowledge of BI tools such as QLIK. Proficiency in SAP.

The role will include the daily management of the assigned customers’ orderbook, cooperating with the Sales team by monitoring orders and by verifying deliveries, according to the targets assigned by the Customer Service Leader. You will build a sustainable relationship with the customer, providing all the necessary information about both the product and the orders/contracts, including possible updates, but also offering the proper support and ensuring resolution to customers’ complaints. You will also proactively handle customers’ complaints by communicating with the Customer Service Leader and other departments staff as well as ensure daily communication with the Sales team so that the commercial strategy between Sales and Customer Service is aligned.

37.5 hours per week & office based

£25.000P.A + Excellent benefits

Esher