Customer Service Executive

Whilst working within a dynamic team, this role will focus on delivering the best service possible to your customer portfolio at every stage of their order. Hybrid working available along with other fantastic benefits:

• Based in Esher
• £25,000
• 25 days holiday plus bank holidays
• Monday - Friday, 7.5 hours a day that must be worked between 8am - 6pm.
• Hybrid, 3 days per week and 2 days working from home
• Contributory pension scheme
• Critical illness cover
• Income protection
• Death in service
• Health cash plan scheme

Job Description:

• Daily management of the assigned customers’ orderbook
• Cooperating with the Sales team by monitoring orders and by verifying deliveries
• Build a sustainable relationship with the customer
• Providing all the necessary information about both the product and the orders/contracts
• Proactively handle customers’ complaints by communicating with the Customer Service Leader and other departments staff
• Ensure daily communication with the Sales team so that the commercial strategy between Sales and Customer Service is aligned

Person Specification:

• GCSE’s including Maths and English. Further education would be advantageous.
• Proven working related experience is essential
• Advanced knowledge of the MS Office suite, Excel in particular.
• Knowledge of BI tools such as QLIK. Proficiency in SAP
• Strong communication and problem-solving skills

Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

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Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.