Customer Service Executive

Customer Service Executive

• Location: Rochford, Essex
• Job Type: Full-time
• Salary: £24000 - £28000 per annum depending on experience

I am recruiting for a Client Services Executive to join my client based in Rochford, Essex. The ideal candidate will be responsible for providing exceptional communication and support services to clients, promoting their HR services and products, and developing client relationships to explore additional products or services where appropriate.

Day-to-day of the role:

• Serve as a point of contact for client enquiries, managing initial information gathering, sending information, arranging demonstrations, and planning follow-ups.
• Conduct demonstrations of HR software products, discussing features, benefits, and recommending solutions.
• Handle administration from proposal to sales order and in-house documentation for new clients.
• Follow up on development opportunities with existing clients and capture new opportunities in collaboration with colleagues.
• Develop and execute promotional activities to secure new business and develop existing clients, utilising databases, LinkedIn, social media, and other resources.
• Attend local networking events and exhibitions to promote services and build contacts.
• Organise events such as online webinars and local exhibitions, and promote attendance.
• Conduct courtesy calls to clients, develop a courtesy call programme, and ask for referrals.

Required Skills & Qualifications:

• Client-focused with experience in client services or customer services.
• Excellent telephone manner with the ability to build relationships quickly via phone, video conference, and face-to-face.
• Proactive and uses initiative in the job role.
• Self-motivated with a desire to learn and succeed.
• Computer literate with the ability to learn new systems.
• Organised with good administration skills.
• Personable and professional demeanour.

Benefits:

• Competitive salary.
• Opportunities for personal development and training.
• Dynamic and supportive work environment.
• Working in brand new offices.
• Free parking
• Access to the latest tools and technology.

To apply for the Client Services Executive position, please submit your CV.