• Annual Salary: Up to £27,000
• Location: Outskirts of Chelmsford, Essex
• Job Type: Full-time (Monday 8am to 5:30pm, Tuesday to Friday 8:30am to 5:30pm)

Join our growing team as a Customer Services Executive at a dynamic retailer of home and industrial storage solutions based near Chelmsford, Essex. We are seeking an experienced individual who excels in customer service and possesses a high standard of written and spoken English.

• Provide exceptional customer service via telephone, live chat, and email.
• Advise customers on our range of storage solutions for both home and business.
• Process orders over the phone and resolve any delivery issues.
• Tactfully handle complaints and respond to enquiries across multiple platforms.
• Perform general administrative tasks and continually develop product knowledge.

• Previous experience in a customer service environment is essential.
• Excellent verbal and written communication skills.
• Good attention to detail, organisational skills, and computer literacy.
• Ability to work effectively both independently and as part of a team.
• Experience in complaint handling and a confident, positive, can-do attitude.
• Driver’s licence required due to location.

• Casual dress code.
• Employee discount on products.
• Free and on-site parking.
• Bonus scheme.
• Holiday allowance: 20 days plus bank holidays.

Please apply through the link asap