Customer Service (Fintech) - Swedish or Norwegian Speaking

Customer Service (Fintech) - Swedish or Norwegian Speaking

MVSI is a market leading compliance company operating globally with offices in Australia, UK, America, and Asia. We provide services around KYC (know your customer), and AML (Anti-money Laundering) to a wide range of financial services organisations to assist them in meeting their regulatory compliance obligations. - Find out more on our website.

Work from home opportunity in either the UK, Sweden, Norway or the EU, with an immediate start.

AML and KYC experience and knowledge of either the UK & EU regulations is desirable but not mandatory as we will also provide full training. Based in either the UK or EU and working from home, your new role will be to engage with our client's customers, and support them in completing online forms, providing documentation, and completing our anti-money laundering compliance checks on their business.

Your responsibilities:

• You will be liaising with and supporting teams in Australia, the UK, Europe, America, and Asia.
• Conduct KYC verifications on both consumer and commercial clients in multiple jurisdictions.
• Communicate with clients for further information or documentation that could be required and support them through the customer journey.
• Contribute to continuous process improvements through innovative ideas and proactive thinking.
• Keep up to date with changing industry regulations and trends relating to security, financial crime, and other emerging issues.
• Meeting agreed KPI’s for productivity and quality.

What you bring to the role:

• Knowledge of either the UK & EU, AML & KYC regulations.
• Ability to work both collaboratively and autonomously.
• Able to cope in a high paced environment and thrive under pressure.
• Can demonstrate problem solving and critical thinking.
• Attention to detail, with a focus on quality outputs.
• Driven to achieve and exceed targets.
• Strong communicator.
• Great attitude with a flexible approach.
• Outstanding customer service skills - we want every client that touches MVSI to have an awesome experience.

This is a great opportunity for someone who wants to build a real career in the fast-growing anti-money laundering and financial compliance industry with a company that promotes and supports career progression. We'll provide all the support that you need around AML, KYC and the legalities of Anti Money Laundering, you need to bring the attitude that our clients are going to love!

If this sounds like you, and you want to be part of a young, dynamic company that is still expanding globally, then we look forward to reading your CV.

Due to the number of applicants, we will only be able to accept applications where the languages that you speak are included within your CV.