Customer Service Manager

Your new company
Hays are recruiting for a permanent Customer Service Manager. This is a fully office based role-Monday to Friday 9 - 5.30, based in Manchester City Centre.
Your new role
You will be responsible for managing a customer care and retention's team, where you will be required to nurture, build and develop the team. Line manager experience of 5 years+ is essential. You will be point of contact for all aspects of the customer's journey, ensuring positive outcomes. You will help with existing customers and also add more customers and help grow the customer base. You will manage the customer relationships effectively and will also work well with the other representatives and support teams. You will handle complaints, produce reports and pull together management information.
What you'll need to succeed
Previous experience is essential, you will have extensive management experience, you will have good technical knowledge. You will have excellent communication skills, both written and verbal, along with excellent organisational skills and attention to detail. You're proactive, can work off your own initiative and can work to tight deadlines. This is fully office based.
What you'll get in return
Salary is £45,000. You will be working for a well-established organisation that is widely recognised internationally, with a lot of opportunity for development and growth. You will also have access to a great benefits package including holiday allowance, a pension scheme and more.
What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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