Customer Service Operator

Customer Service Operator - £24,000 - Cheam - Office based

Friendly and established company on the outskirts of Sutton are looking for a lively Customer Service Operator, permanent £24k, immediate start, would suit someone sociable who enjoys being in the office full time.

Working in a team you will be responsible for delivering great customer experience through a variety of customer contact channels (phone, email, live chat etc). You will ensure the companies customers and engineers receive a friendly, professional and consistently high-quality service helping to resolve various queries.

Your duties will include:

• Achieve exceptional standards of customer service with each point of contact.
• Answer calls from customers, engineers and clients and facilitate appointments in line with contract conditions.
• Liaise with engineers and coordinate diaries for them to efficiently complete work for customers.
• Book service appointments
• Approve engineer timesheets.
• Monitor and action escalation reports.
• Support different departments within the business with administration tasks.

Experience and skills:

• Must be able to work in a busy and high-pressured environment.
• Must be able to handle challenging calls and remain calm under pressure.
• Excellent communication skills at all levels (both written and verbal)
• Previous experience within a customer service/call centre environment.
• Great organisational skills.
• Demonstrate initiative and good work ethic.
• Openness to learning.

Please apply today to be considered for this position as interviews will be taking place W/C 17th and 24th of June.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.